Credit and Debt Counselors
Credit and debt counseling professionals are heavily regulated
at both federal and state levels. Their capabilities and skills
vary greatly depending upon their customer’s personal credit/debt
profile. Choosing the right credit/debt counseling professional
can help consumers avoid unnecessary interest and debt payments
and improve their credit score.
Here are a few of the criteria that Goldline Research uses when evaluating a dependable Credit and Debt Counselor:
- The number of years of experience
- The range of services and/or products offered by the firm/professional (e.g. debt management plans, credit counseling, etc.)
- FCRA and other federal/state compliance issues
- The number of total staff
- The number of credit counselors on staff
- Advanced certifications and/or training held by staff
- Licensing (local, state, federal), if applicable
- Geographic service area
- Whether or not the firm is a 501(c)3 organization
- Membership in relevant trade associations
- The number of active clients
- The number of total clients
- An analysis of any client additions in the last 12 months
- An analysis of any client losses in the last 12 months
- The quality of client references
- A review of any outstanding lawsuits, grievances and/or complaints against the firm/professional
- The firm’s/professional’s key differentiators