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Credit and Debt Counselors

Credit and debt counseling professionals are heavily regulated at both federal and state levels. Their capabilities and skills vary greatly depending upon their customer’s personal credit/debt profile. Choosing the right credit/debt counseling professional can help consumers avoid unnecessary interest and debt payments and improve their credit score.

Here are a few of the criteria that Goldline Research uses when evaluating a dependable Credit and Debt Counselor:

  • The number of years of experience
  • The range of services and/or products offered by the firm/professional (e.g. debt management plans, credit counseling, etc.)
  • FCRA and other federal/state compliance issues
  • The number of total staff
  • The number of credit counselors on staff
  • Advanced certifications and/or training held by staff
  • Licensing (local, state, federal), if applicable
  • Geographic service area
  • Whether or not the firm is a 501(c)3 organization
  • Membership in relevant trade associations
  • The number of active clients
  • The number of total clients
  • An analysis of any client additions in the last 12 months
  • An analysis of any client losses in the last 12 months
  • The quality of client references
  • A review of any outstanding lawsuits, grievances and/or complaints against the firm/professional
  • The firm’s/professional’s key differentiators